FAQs

French fries are only available in a chilled model at this time.

No. The fries machine uses dry, pre-packaged ingredients stored in boxes, which means no daily deep cleaning is required. Maintenance is minimal compared to machines like the cotton candy machine.

The machine stores fries in pre-packaged boxes and prepares them by frying in a hot pan. The process is simple and straightforward.

The dual-tank system fries chicken and snacks in approximately 2 minutes.

Yes，the weight can be customized

Don’t worry about that,the machine is completely sealed.

The chicken and fries vending machine features a dual-tank fryer that cooks chicken and snacks in 2 minutes, a 300-serving capacity, sales tracking with remote access, multi-payment method support, and a monthly revenue potential of USD 10,000+. It is ideal for stations, offices, schools, and hotels.

CE certification is provided. Shipping is on a CIF basis; buyers will need a local customs agent to handle clearance using the supplied documents.

The machine has a capacity of 300 servings.

Yes. Plain white sticks with no branding are available.

No. Sugar is a food product and must be shipped separately from sticks.

Yes, the cotton candy vending machine has both FDA and NAMA certification, making it compliant for the US market. Many units have already been sold with NAMA verification.

Only two items need to be loaded: sugar (poured into the bins) and paper sticks. When a customer pays, the robot arm picks up a stick, the heater melts the sugar into silk threads, and the arm spins it into a cotton candy flower shape automatically.

It is not officially Kosher certified, but it is Halal certified.

The standard exterior paint color codes (PANTONE) for the cotton candy machine are: Sky Blue: PANTONE 298 C, Sweet Pink: PANTONE 204 C, Light Yellow: PANTONE 127 C. These codes can be provided to any local paint shop or used to order paint online.

Colors available include yellow, red, blue, and white. Check the Amazon store for current stock availability, as some items may be temporarily out of stock.

The total MOQ is 100kg with no color limits. One carton contains 20kg, so the minimum order quantity per color is 20kg.

We provide instruction manuals, online training materials, and remote guidance from our technical team.

Supplies can be ordered from the official Nova Spark Amazon store (amazon.com/shops/novasparkvendingstore) with 3-day delivery within the USA

Absolutely—whether it’s airport transfers or a personal visit to the hospital, a bouquet of flowers is the most direct way to bridge the distance between people.

Yes. The system is built for scalability. Multiple machines can be managed under a single account, allowing you to track real-time stock and sales data for all units from one dashboard. For example, 20 machines can all be monitored within the same interface.

Yes. The high-visibility display allows customers to browse all available stock directly at the machine.

Yes. The machine supports credit cards, Apple Pay, and Google Pay. A bill acceptor can also be added upon request. For the U.S. market, a card-only setup is generally recommended as it is easier to manage.

No. The purchase process must be initiated directly at the machine. Remote preordering and PIN or QR code unlocking are not currently supported on any model.

Yes. Inventory syncs in real time. As the owner, you can monitor stock and sales data remotely from your smartphone.

Yes. The machine supports precise temperature adjustment to maintain optimal conditions for fresh flowers.

Extends freshness by up to 20 days!

It depends on different models, from 10 up to 30,regular models is 24 / 30 lockers, lockers it can be customizable

No, leasing, rental, or financing options are not available. Full payment must be settled before shipment.

Yes, this is a standard feature of NOVA vending machines; it is included on all models.

No, Nova Vending does not offer exclusive distribution rights. Distributors can unlock better pricing by increasing order volume, but Nova Vending will continue to sell to other buyers at standard retail prices.

Yes, customization services are available. We offer options for custom stickers, logos, text, language systems, and payment methods; certain machine models even support the addition of a canopy.

All machines ship factory-direct from China. There is no US distribution center.

Shipping to the United States usually takes about 40–50 days, depending on sea freight conditions.

It only requires about 2–3 square meters.

Nova Vending is the original source manufacturer.

We support factory tours by video call. A USD $100 deposit is required, and this deposit will be deducted from the final order amount after purchase.

Machines support both WiFi and 4G. A wired internet cable connection is recommended when available.

The minimum order quantity is 1 machine.

Standard lead time is approximately 90 days from ordering (production plus shipping).

The process is: 1.Pay 50% deposit to start production.
2.Sales team sends videos and pictures for customer confirmation after production.
3.Pay the 50% balance before shipping.
4. Shipment begins. Payment is by wire transfer (T/T) only. No financing is offered.

One year hardware warranty. Lifelong free software updates and engineer support. Real-time group chat with customer and engineer teams, with replies within 10 minutes.

Machines support card, cash, and coin (all optional). For credit card systems, a local payment system can be used as long as it supports MDB Level 3 connection. Cashless payment is recommended for easier operation.

Yes, the columns can be customized and adjusted based on the food box size.

No, the microwave does not have a self-cleaning function, similar to a standard home microwave. Regular manual cleaning and maintenance is required approximately once a week.

The hot food vending machine is available in both chilled and frozen models.

Frozen meals take approximately 90 seconds using a 4500W microwave. Refrigerated meals take approximately 60 seconds using a 3000W microwave. Heating times are adjustable and may require an additional 10–20 seconds depending on the ingredients.

The column capacity is customizable based on the food box size. Total machine capacity is 63–81 meal boxes.

Manual cleaning and maintenance is required approximately once a week. Restocking is also needed on a regular basis.

Units are not typically kept in stock. Lead time depends on current production status and should be confirmed with the sales team at time of order.

Yes,Ads support addition

Yes, the machine can be shipped to the USA. The US market is our main market, and the machines are built accordingly.

CE certified; fully compliant with the European market.

This comes pre-configured on the machine, but can also be changed at any time via the system backend.

The 2026 next-gen model features a 70-inch transparent window, 320-cup capacity (4x standard models), triple-cup combo mode (1 payment = 3 cups), -30°C freezing with a 1.5P Embraco compressor capable of 500 cups/day, EU-compliant refrigerants R448A/R449A, LED lighting, energy-saving design, and 8+ year lifespan. Best suited for malls, theme parks, and tourist hotspots.

Best suited for malls, theme parks, and tourist hotspots.

Yes. The supplier can print a photo on a sample case and ship it to the buyer. DHL shipping costs must be covered by the buyer.

Yes, the phone case vending machine has UL certification. This certification is difficult for Chinese manufacturers to obtain, and Nova Vending is one of the few Chinese companies that has achieved it. Certificate PDFs can be provided upon request

Cases for new phone models must be sourced from the manufacturer, as they are customized. When a new model becomes available, the corresponding cases are shipped from China to the buyer.

Up to 85 models, with 595 total slots (85 shelves x 7 cases each). Our model hasbiggest capicity in the industry.

Yes, discounts can be discussed for volume orders, such as 10 units or more.

No. The machine is only designed for phones and there are no future plans to support other devices.

Yes, the machine is capable of supporting all new phone models in the future.

3-year hardware warranty (most others offer 1-1.5 years)
– Lifetime maintenance and free software updates

24/7 engineer real-time group chat (10-min average response)

Warranty terms:
First month: we cover parts and shipping
After 1 month: we cover parts, you pay DHL
After warranty: you pay parts + DHL, support still free

• Real-time alerts to your phone
• Remote troubleshooting from our engineers
• If parts are damaged, we send replacements via DHL (5-7 days)

The package includes: (1) the machine, (2) payment system, (3) phone case consumables, and (4) shipping and customs duties on a DDP (door-to-door) basis.

Each machine can generate up to $800 in daily revenue, depending on location and foot traffic.

Standby power: 330W. Operating power: 440W (approximately 4A at 110V).

In the US and Europe, customers typically sell phone cases for USD/EUR 20–25 per unit depending on location. Sellers should research and set their own prices based on their local market.

They are mainly placed in shopping malls, tourist attractions, recreational areas, train stations and similar high-traffic locations.

Yes, a custom canopy can be added.

The machine supports frozen storage. The minimum temperature is -18°C, and pizzas can be stored for about half a year.

Yes, the temperature can be adjusted.

No, the pizza vending machine is not NAMA verified and there are currently no plans to obtain NAMA certification for it. Obtaining NAMA certification from China takes at least one year, and it is not planned for the pizza machine at this time.

Yes, the screen supports advertisement playback.

Yes, stock units are available.

The pizza vending machine can hold up to 72 pizzas.

Frozen pizza costs about $2 per unit from local suppliers and sells for around $10, giving a strong profit margin.

The machine supports 8–12 inch pizzas and can fit different pizza sizes within that range.

The pizza vending machine uses a microwave and infrared two-in-one oven.

Frozen pizza is sourced locally to ensure freshness. Other supplies and consumables are shipped together with the machine. Parts availability should be confirmed with the supplier.

Our factory is located in Dongguan, China.

support protein, coffee, milk tea, creatine,base flavors or supplements.

Yes. The machines fully support the standard MDB protocol. To integrate UPI, source a local MDB-compatible UPI payment module in India (e.g., from providers like Vendekin or Paytm). The device plugs directly into the machine’s MDB port. When a customer completes a UPI payment via QR code, the device sends an MDB signal to dispense the product. The key requirement is that the local payment device must support the MDB protocol.

Yes. The machine has a large water barrel and multiple powder canisters (for protein, coffee, milk tea, etc.). For electrolyte/hydration water, there are two options:
(1) Powder Mixing – mix instant electrolyte powder with purified water inside the machine;
(2) Direct Input – fill the water barrel with premixed electrolyte water, and the machine acts as a pure water dispenser with no mixing.

It self-cleans after every blending cycle to maintain hygiene.

The powder and water combinations are highly flexible and can be easily configured by the operator through the backend management system

Eight separate powder containers, allowing for the simultaneous storage of eight different basic flavors or supplements.

The protein vending machine features 8 independent powder canisters, each with a 3.8L volume, allowing stocking of 8 different base flavors or supplements simultaneously. It has 4 independent heavy-duty mixers to prevent cross-contamination and efficiently handle different flavors even during peak times. The machine holds 300 cups per refill and can serve over 500 drinks per full powder refill. The touch screen menu allows mixing any combination of the 8 powders, enabling over 20 different drink combinations. Recommended powder usage is 20-30g per drink in 350ml cups.

The machine can serve over 500 drinks per full powder container refill and holds 300 cups per refill, significantly reducing the maintenance frequency required by gym staff during rush hours. Its 4 heavy-duty mixers keep drink quality consistent and prevent cross-contamination among flavors.

DDP (Door-to-Door) sea freight is available, fully inclusive of customs clearance, import duties, and local taxes, with no hidden costs.

Paper cup.The machine cannot use pure plastic cups as they cannot separate and drop down properly during dispensing.