Units are not typically kept in stock. Lead time depends on current production status and should be confirmed with the sales team at time of order.
How often does the hot food vending machine require maintenance and restocking?
Manual cleaning and maintenance is required approximately once a week. Restocking is also needed on a regular basis.
Does the hot food vending machine have a self-cleaning function for the microwave?
No, the microwave does not have a self-cleaning function, similar to a standard home microwave. Regular manual cleaning and maintenance is required approximately once a week.
Are the columns in the hot food vending machine adjustable?
Yes, the columns can be customized and adjusted based on the food box size.
How many meal boxes can each column of the hot food vending machine hold?
The column capacity is customizable based on the food box size. Total machine capacity is 63–81 meal boxes.
How long does the microwave take to heat frozen meals in the hot food vending machine?
Frozen meals take approximately 90 seconds using a 4500W microwave. Refrigerated meals take approximately 60 seconds using a 3000W microwave. Heating times are adjustable and may require an additional 10–20 seconds depending on the ingredients.
Does the hot food vending machine store food in chilled or frozen condition?
The hot food vending machine is available in both chilled and frozen models.
Can the machine dispense add-on products such as creatine?
support protein, coffee, milk tea, creatine,base flavors or supplements.
Does NOVA vending machine support real-time inventory tracking, sales dashboard, remote monitoring, and error alerts?
Yes, this is a standard feature of NOVA vending machines; it is included on all models.
How many flavors or protein types can the machine offer?
Eight separate powder containers, allowing for the simultaneous storage of eight different basic flavors or supplements.
Does the protein shake vending machine have self-cleaning and sanitation features?
It self-cleans after every blending cycle to maintain hygiene.
What maintenance and operational capacity does the protein vending machine offer for gym settings?
The machine can serve over 500 drinks per full powder container refill and holds 300 cups per refill, significantly reducing the maintenance frequency required by gym staff during rush hours. Its 4 heavy-duty mixers keep drink quality consistent and prevent cross-contamination among flavors.
What is the maximum protein powder capacity and dispensing system configuration of the protein vending machine?
The protein vending machine features 8 independent powder canisters, each with a 3.8L volume, allowing stocking of 8 different base flavors or supplements simultaneously. It has 4 independent heavy-duty mixers to prevent cross-contamination and efficiently handle different flavors even during peak times. The machine holds 300 cups per refill and can serve over 500 drinks per full powder refill. The touch screen menu allows mixing any combination of the 8 powders, enabling over 20 different drink combinations. Recommended powder usage is 20-30g per drink in 350ml cups.
How flexible is the drink configuration on the protein/hydration machine?
The powder and water combinations are highly flexible and can be easily configured by the operator through the backend management system
Can the protein/hydration machine be configured for hydration only without protein?
Yes. The machine has a large water barrel and multiple powder canisters (for protein, coffee, milk tea, etc.). For electrolyte/hydration water, there are two options:
(1) Powder Mixing – mix instant electrolyte powder with purified water inside the machine;
(2) Direct Input – fill the water barrel with premixed electrolyte water, and the machine acts as a pure water dispenser with no mixing.
Can the machine integrate with the Indian UPI payment system?
Yes. The machines fully support the standard MDB protocol. To integrate UPI, source a local MDB-compatible UPI payment module in India (e.g., from providers like Vendekin or Paytm). The device plugs directly into the machine’s MDB port. When a customer completes a UPI payment via QR code, the device sends an MDB signal to dispense the product. The key requirement is that the local payment device must support the MDB protocol.
What shipping options are available, and are import duties and taxes included?
DDP (Door-to-Door) sea freight is available, fully inclusive of customs clearance, import duties, and local taxes, with no hidden costs.
What type of cup does the protein shake machine use, and can it be changed to plastic?
Paper cup.The machine cannot use pure plastic cups as they cannot separate and drop down properly during dispensing.
What if the machine breaks?
- Real-time alerts to your phone
- Remote troubleshooting from our engineers
- If parts are damaged, we send replacements via DHL (5-7 days)
Is there a warranty?
3-year hardware warranty (most others offer 1-1.5 years)
– Lifetime maintenance and free software updates
24/7 engineer real-time group chat (10-min average response)
Warranty terms:
First month: we cover parts and shipping
After 1 month: we cover parts, you pay DHL
After warranty: you pay parts + DHL, support still free
How many phone models are supported?
Up to 85 models, with 595 total slots (85 shelves x 7 cases each). Our model hasbiggest capicity in the industry.
How are new phone models with different dimensions supported on the phone case printing machine?
Cases for new phone models must be sourced from the manufacturer, as they are customized. When a new model becomes available, the corresponding cases are shipped from China to the buyer.
Can a sample phone case for a specific model be provided before purchase?
Yes. The supplier can print a photo on a sample case and ship it to the buyer. DHL shipping costs must be covered by the buyer.
What is the power consumption and amp draw of the phone case printing machine?
Standby power: 330W. Operating power: 440W (approximately 4A at 110V).
Does the phone case vending machine have UL or ETL certification for the U.S. market?
Yes, the phone case vending machine has UL certification. This certification is difficult for Chinese manufacturers to obtain, and Nova Vending is one of the few Chinese companies that has achieved it. Certificate PDFs can be provided upon request
Is the phone case printing machine capable of printing iPad cases or other devices?
No. The machine is only designed for phones and there are no future plans to support other devices.
What is the potential daily revenue per phone case printing vending machine?
Each machine can generate up to $800 in daily revenue, depending on location and foot traffic.
Is a volume discount available for orders of multiple phone case printing vending machines?
Yes, discounts can be discussed for volume orders, such as 10 units or more.
What is included in the package price for phone case printing vending machines?
The package includes: (1) the machine, (2) payment system, (3) phone case consumables, and (4) shipping and customs duties on a DDP (door-to-door) basis.
Where are phone case printing vending machines typically placed?
They are mainly placed in shopping malls, tourist attractions, recreational areas, train stations and similar high-traffic locations.
What is the recommended retail selling price for phone cases?
In the US and Europe, customers typically sell phone cases for USD/EUR 20–25 per unit depending on location. Sellers should research and set their own prices based on their local market.
Is the phone case vending machine compatible with future phone models?
Yes, the machine is capable of supporting all new phone models in the future.
Does the ice cream vending machine meet European standards?
CE certified; fully compliant with the European market.
Can ads be added to the ice cream vending machine screen as pictures or videos?
Yes,Ads support addition
Does the menu screen need uploaded menu pictures, or does it come with built-in options?
This comes pre-configured on the machine, but can also be changed at any time via the system backend.
Can the ice cream vending machine be shipped to the USA and does it meet US standards?
Yes, the machine can be shipped to the USA. The US market is our main market, and the machines are built accordingly.
What locations are best suited for the Ice Cream Vending Machine?
Best suited for malls, theme parks, and tourist hotspots.
What are the key specifications of the ice cream vending machine?
The 2026 next-gen model features a 70-inch transparent window, 320-cup capacity (4x standard models), triple-cup combo mode (1 payment = 3 cups), -30°C freezing with a 1.5P Embraco compressor capable of 500 cups/day, EU-compliant refrigerants R448A/R449A, LED lighting, energy-saving design, and 8+ year lifespan. Best suited for malls, theme parks, and tourist hotspots.
How long can a fresh flower vending machine extend the freshness of the flowers?
Extends freshness by up to 20 days!
Can the flower vending machine be used for airports, hospitals, shopping malls, hotels, and stores?
Absolutely—whether it’s airport transfers or a personal visit to the hospital, a bouquet of flowers is the most direct way to bridge the distance between people.
How many flower arrangements can the flower vending machine hold?
It depends on different models, from 10 up to 30,regular models is 24 / 30 lockers, lockers it can be customizable
Does the flower vending machine support temperature control to keep fresh flowers preserved?
Yes. The machine supports precise temperature adjustment to maintain optimal conditions for fresh flowers.
Can the flower vending machine system scale to manage multiple units across different locations?
Yes. The system is built for scalability. Multiple machines can be managed under a single account, allowing you to track real-time stock and sales data for all units from one dashboard. For example, 20 machines can all be monitored within the same interface.
Does the flower vending machine support real-time inventory synchronization and remote monitoring?
Yes. Inventory syncs in real time. As the owner, you can monitor stock and sales data remotely from your smartphone.
Does the flower vending machine support online preordering and QR code or PIN-based compartment unlocking?
No. The purchase process must be initiated directly at the machine. Remote preordering and PIN or QR code unlocking are not currently supported on any model.
Does the flower vending machine display available inventory directly on the machine screen?
Yes. The high-visibility display allows customers to browse all available stock directly at the machine.
Does the flower vending machine support contactless payments such as Apple Pay, Google Pay, and credit card at the machine?
Yes. The machine supports credit cards, Apple Pay, and Google Pay. A bill acceptor can also be added upon request. For the U.S. market, a card-only setup is generally recommended as it is easier to manage.
What technical documents, manuals, or specifications are available for the cotton candy machine?
We provide instruction manuals, online training materials, and remote guidance from our technical team.
Where can consumable supplies such as cotton candy sugar and paper sticks be purchased in the USA?
Supplies can be ordered from the official Nova Spark Amazon store (amazon.com/shops/novasparkvendingstore) with 3-day delivery within the USA
What colors of cotton candy sugar are available?
Colors available include yellow, red, blue, and white. Check the Amazon store for current stock availability, as some items may be temporarily out of stock.
What are the standard exterior paint color codes for the cotton candy machine?
The standard exterior paint color codes (PANTONE) for the cotton candy machine are: Sky Blue: PANTONE 298 C, Sweet Pink: PANTONE 204 C, Light Yellow: PANTONE 127 C. These codes can be provided to any local paint shop or used to order paint online.
How does the cotton candy vending machine work and what needs to be loaded into it?
Only two items need to be loaded: sugar (poured into the bins) and paper sticks. When a customer pays, the robot arm picks up a stick, the heater melts the sugar into silk threads, and the arm spins it into a cotton candy flower shape automatically.
Does the cotton candy vending machine have NAMA certification?
Yes, the cotton candy vending machine has both FDA and NAMA certification, making it compliant for the US market. Many units have already been sold with NAMA verification.
Are cotton candy sticks available without branding?
Yes. Plain white sticks with no branding are available.
Can cotton candy sugar and sticks be shipped together in the same order?
No. Sugar is a food product and must be shipped separately from sticks.
Is the cotton candy sugar Kosher or Halal certified?
It is not officially Kosher certified, but it is Halal certified.
What is the MOQ for cotton candy sugar, and how does it apply to individual colors?
The total MOQ is 100kg with no color limits. One carton contains 20kg, so the minimum order quantity per color is 20kg.
Is the machine completely sealed? Could mice get in?
Don’t worry about that,the machine is completely sealed.
How does the French fries vending machine prepare fries?
The machine stores fries in pre-packaged boxes and prepares them by frying in a hot pan. The process is simple and straightforward.
Does the French fries vending machine require daily deep cleaning?
No. The fries machine uses dry, pre-packaged ingredients stored in boxes, which means no daily deep cleaning is required. Maintenance is minimal compared to machines like the cotton candy machine.
Is it possible to adjust the portion weight and toppings on the French Fries vending machine?
Yes，the weight can be customized
Does the chicken and fries vending machine store food in chilled or frozen condition?
French fries are only available in a chilled model at this time.
What certifications and customs documentation are provided for the Chicken & Fries vending machine?
CE certification is provided. Shipping is on a CIF basis; buyers will need a local customs agent to handle clearance using the supplied documents.
What are the key features of the chicken and fries vending machine?
The chicken and fries vending machine features a dual-tank fryer that cooks chicken and snacks in 2 minutes, a 300-serving capacity, sales tracking with remote access, multi-payment method support, and a monthly revenue potential of USD 10,000+. It is ideal for stations, offices, schools, and hotels.
How long does it take to prepare an order in the Chicken & Fries vending machine?
The dual-tank system fries chicken and snacks in approximately 2 minutes.
What is the capacity of the Chicken & Fries vending machine?
The machine has a capacity of 300 servings.
Does the vending machine support the display of merchant advertisements?
Yes, the screen supports advertisement playback.
Does the pizza vending machine comply with NAMA certification standards?
No, the pizza vending machine is not NAMA verified and there are currently no plans to obtain NAMA certification for it. Obtaining NAMA certification from China takes at least one year, and it is not planned for the pizza machine at this time.
What is the profit margin for pizza vending machines?
Frozen pizza costs about $2 per unit from local suppliers and sells for around $10, giving a strong profit margin.
What type of oven does the pizza vending machine use?
The pizza vending machine uses a microwave and infrared two-in-one oven.
Can a custom canopy be added?
Yes, a custom canopy can be added.
Where can I watch the full operation video?
| You can watch the full operation videos in our Pizza playlist on YouTube: https://www.youtube.com/@NovaVending/playlists |
What pizza sizes does the machine support?
The machine supports 8–12 inch pizzas and can fit different pizza sizes within that range.
Can I use my own pizzas?
| Yes, you can use your own pizzas, but the pizza size must match the machine’s requirements. |
Can the machine store frozen or chilled pizzas?
The machine supports frozen storage. The minimum temperature is -18°C, and pizzas can be stored for about half a year.
Can the temperature be adjusted?
Yes, the temperature can be adjusted.
Where is the factory located?
Our factory is located in Dongguan, China.
Is stock available?
Yes, stock units are available.
What is the capacity?
The pizza vending machine can hold up to 72 pizzas.
How long does shipping to the United States take?
Shipping to the United States usually takes about 40–50 days, depending on sea freight conditions.
How much floor space does the machine need?
It only requires about 2–3 square meters.
What if I want to see the factory and machines but cannot visit China?
We support factory tours by video call. A USD $100 deposit is required, and this deposit will be deducted from the final order amount after purchase.
What is the minimum order quantity?
The minimum order quantity is 1 machine.
Does Nova Vending offer exclusive distribution rights for a specific country or region?
No, Nova Vending does not offer exclusive distribution rights. Distributors can unlock better pricing by increasing order volume, but Nova Vending will continue to sell to other buyers at standard retail prices.
Do you offer leasing or rental options?
No, leasing, rental, or financing options are not available. Full payment must be settled before shipment.
Is a complete operating manual provided with the machine?
| Yes, a complete operating manual is provided. |
What internet connectivity options do the machines support?
Machines support both WiFi and 4G. A wired internet cable connection is recommended when available.
Does the company ship from China or have a distribution center in the USA?
All machines ship factory-direct from China. There is no US distribution center.
What is the standard payment and production process for ordering a vending machine?
The process is: 1.Pay 50% deposit to start production.
2.Sales team sends videos and pictures for customer confirmation after production.
3.Pay the 50% balance before shipping.
4. Shipment begins. Payment is by wire transfer (T/T) only. No financing is offered.
What is the standard lead time from order placement to delivery?
Standard lead time is approximately 90 days from ordering (production plus shipping).
What payment methods do the machines support?
Machines support card, cash, and coin (all optional). For credit card systems, a local payment system can be used as long as it supports MDB Level 3 connection. Cashless payment is recommended for easier operation.
Does the company offer customization for vending machines?
Yes, customization services are available. We offer options for custom stickers, logos, text, language systems, and payment methods; certain machine models even support the addition of a canopy.
What is the warranty policy for the vending machines?
One year hardware warranty. Lifelong free software updates and engineer support. Real-time group chat with customer and engineer teams, with replies within 10 minutes.
Is Nova Vending a factory manufacturer or a reseller?
Nova Vending is the original source manufacturer.
Where do pizza ingredients come from, and can replacement parts be obtained?
Frozen pizza is sourced locally to ensure freshness. Other supplies and consumables are shipped together with the machine. Parts availability should be confirmed with the supplier.