- Real-time alerts to your phone
- Remote troubleshooting from our engineers
- If parts are damaged, we send replacements via DHL (5-7 days)
Is there a warranty?
3-year hardware warranty (most others offer 1-1.5 years)
– Lifetime maintenance and free software updates
24/7 engineer real-time group chat (10-min average response)
Warranty terms:
First month: we cover parts and shipping
After 1 month: we cover parts, you pay DHL
After warranty: you pay parts + DHL, support still free
How many phone models are supported?
Up to 85 models, with 595 total slots (85 shelves x 7 cases each). Our model hasbiggest capicity in the industry.
How are new phone models with different dimensions supported on the phone case printing machine?
Cases for new phone models must be sourced from the manufacturer, as they are customized. When a new model becomes available, the corresponding cases are shipped from China to the buyer.
Can a sample phone case for a specific model be provided before purchase?
Yes. The supplier can print a photo on a sample case and ship it to the buyer. DHL shipping costs must be covered by the buyer.
What is the power consumption and amp draw of the phone case printing machine?
Standby power: 330W. Operating power: 440W (approximately 4A at 110V).
Does the phone case vending machine have UL or ETL certification for the U.S. market?
Yes, the phone case vending machine has UL certification. This certification is difficult for Chinese manufacturers to obtain, and Nova Vending is one of the few Chinese companies that has achieved it. Certificate PDFs can be provided upon request
Is the phone case printing machine capable of printing iPad cases or other devices?
No. The machine is only designed for phones and there are no future plans to support other devices.
What is the potential daily revenue per phone case printing vending machine?
Each machine can generate up to $800 in daily revenue, depending on location and foot traffic.
Is a volume discount available for orders of multiple phone case printing vending machines?
Yes, discounts can be discussed for volume orders, such as 10 units or more.
What is included in the package price for phone case printing vending machines?
The package includes: (1) the machine, (2) payment system, (3) phone case consumables, and (4) shipping and customs duties on a DDP (door-to-door) basis.
Where are phone case printing vending machines typically placed?
They are mainly placed in shopping malls, tourist attractions, recreational areas, train stations and similar high-traffic locations.
What is the recommended retail selling price for phone cases?
In the US and Europe, customers typically sell phone cases for USD/EUR 20–25 per unit depending on location. Sellers should research and set their own prices based on their local market.
Is the phone case vending machine compatible with future phone models?
Yes, the machine is capable of supporting all new phone models in the future.