Category: General FAQ

Yes, this is a standard feature of NOVA vending machines; it is included on all models.

Shipping to the United States usually takes about 40–50 days, depending on sea freight conditions.

It only requires about 2–3 square meters.

We support factory tours by video call. A USD $100 deposit is required, and this deposit will be deducted from the final order amount after purchase.

The minimum order quantity is 1 machine.

No, Nova Vending does not offer exclusive distribution rights. Distributors can unlock better pricing by increasing order volume, but Nova Vending will continue to sell to other buyers at standard retail prices.

No, leasing, rental, or financing options are not available. Full payment must be settled before shipment.

Yes, a complete operating manual is provided.

Machines support both WiFi and 4G. A wired internet cable connection is recommended when available.

All machines ship factory-direct from China. There is no US distribution center.

The process is: 1.Pay 50% deposit to start production.
2.Sales team sends videos and pictures for customer confirmation after production.
3.Pay the 50% balance before shipping.
4. Shipment begins. Payment is by wire transfer (T/T) only. No financing is offered.

Standard lead time is approximately 90 days from ordering (production plus shipping).

Machines support card, cash, and coin (all optional). For credit card systems, a local payment system can be used as long as it supports MDB Level 3 connection. Cashless payment is recommended for easier operation.

Yes, customization services are available. We offer options for custom stickers, logos, text, language systems, and payment methods; certain machine models even support the addition of a canopy.

One year hardware warranty. Lifelong free software updates and engineer support. Real-time group chat with customer and engineer teams, with replies within 10 minutes.

Nova Vending is the original source manufacturer.