We provide instruction manuals, online training materials, and remote guidance from our technical team.
Where can consumable supplies such as cotton candy sugar and paper sticks be purchased in the USA?
Supplies can be ordered from the official Nova Spark Amazon store (amazon.com/shops/novasparkvendingstore) with 3-day delivery within the USA
What colors of cotton candy sugar are available?
Colors available include yellow, red, blue, and white. Check the Amazon store for current stock availability, as some items may be temporarily out of stock.
What are the standard exterior paint color codes for the cotton candy machine?
The standard exterior paint color codes (PANTONE) for the cotton candy machine are: Sky Blue: PANTONE 298 C, Sweet Pink: PANTONE 204 C, Light Yellow: PANTONE 127 C. These codes can be provided to any local paint shop or used to order paint online.
How does the cotton candy vending machine work and what needs to be loaded into it?
Only two items need to be loaded: sugar (poured into the bins) and paper sticks. When a customer pays, the robot arm picks up a stick, the heater melts the sugar into silk threads, and the arm spins it into a cotton candy flower shape automatically.
Does the cotton candy vending machine have NAMA certification?
Yes, the cotton candy vending machine has both FDA and NAMA certification, making it compliant for the US market. Many units have already been sold with NAMA verification.
Are cotton candy sticks available without branding?
Yes. Plain white sticks with no branding are available.
Can cotton candy sugar and sticks be shipped together in the same order?
No. Sugar is a food product and must be shipped separately from sticks.
Is the cotton candy sugar Kosher or Halal certified?
It is not officially Kosher certified, but it is Halal certified.
What is the MOQ for cotton candy sugar, and how does it apply to individual colors?
The total MOQ is 100kg with no color limits. One carton contains 20kg, so the minimum order quantity per color is 20kg.